FAQs

9/2/2023 - Update - Congratulations, Parker Lewis! The Winner of the Food Runners 25/30 Contest!

Here is the Youtube video of our random selection process.

https://youtu.be/Yp5P-MAiejI

Announcement: Food Runners 25-30 Contest! 

Calling all food enthusiasts! We are thrilled to introduce the Food Runners 25-30 Contest, where you have a chance to win a $30 coupon for any restaurant listed on our site. Be quick, as the contest is limited to the first 25 people who create an account and place an order!

Here are the key details you need to know:

1️⃣ Eligibility: To enter, simply create an account on Food Runners and place an order. Please note that only one entry is allowed per household address. Additionally, employees or family members of Food Runners or its partner restaurants are not eligible to participate in the contest.

2️⃣ Contest Deadline: The offer is valid until we reach the first 25 new customers. So don't wait too long – get in on the action early to secure your chance of winning!

3️⃣ Random Selection: Once we reach 25 eligible entries, the winners will be chosen at random. Our system will conduct a fair draw to select the lucky recipients of the Food Runners $30 coupon.

4️⃣ Coupon Distribution: The winners will receive their coupons via email. The coupon can be redeemed for a maximum value of $30 at any restaurant available on our platform. If the total order amount is below $30, the remaining balance cannot be carried forward or refunded.

Don't miss this exciting opportunity to win a fantastic dining experience with Food Runners! Sign up, place your order, and get ready for a chance to savor a delightful meal while enjoying substantial savings.

Happy ordering and good luck to all participants!

- The Food Runners Team

A: To place an order through Food Runners, follow these steps:

1. Visit the Food Runners website or open the Food Runners mobile app on your iOS or Android device.

2. Pick Your Preferred Restaurant: Browse through the available restaurants listed on the platform. You can typically search by cuisine type, location, or popularity. Click or tap on a restaurant to view its menu and offerings.

3. Select Your Items: Once you've chosen a restaurant, explore their menu and select the items you want to order. Click or tap on each item to add it to your cart. You can customize your selections by choosing specific options, such as toppings or portion sizes, if available.

4. Proceed to Checkout: After you have added all the desired items to your cart, review your order. Make sure the selected items and quantities are accurate. If needed, you can remove items or make adjustments before proceeding.

5. Checkout: When you are ready to finalize your order, proceed to the checkout process. You may need to provide your delivery address or confirm the previously saved address. Additionally, you will typically need to provide your payment information at this stage. Enter the required details, such as your credit card information or choose from available payment methods on the platform.

6. Place Your Order: Once you have reviewed your order, including the restaurant, items, quantities, and delivery details, click or tap the "Place Order" or "Confirm Order" button to submit your request. Depending on the platform, you may receive an order confirmation notification or email with an estimated delivery time.

Click on the link below to download App.

IOS App

Android

A: Once the order is placed, there is typically a grace period of around 20 seconds during which you can cancel your order and receive a full refund. However, after this grace period and once the restaurant has accepted your order, it may not be possible to cancel or refund the order. If the restaurant has not yet accepted your order, it may be possible to request a cancellation, but this would depend on the policies of the specific restaurant you ordered from. It is recommended to contact the restaurant directly to inquire about the possibility of canceling your order.

To find the restaurant's contact number, visit the website or online platform from which you placed your order. Look for the restaurant's page, and you will find the contact number displayed near the store hours. If you placed the order through a mobile app, you can usually find the restaurant's contact details within the app as well. If you are unable to locate the contact number online, you can try searching for the restaurant's official website or using a search engine to find their contact information.

A: Food Runners LLC, its partner restaurants, drivers, and anyone who works for and with Food Runners have a strict policy of never selling your information. Any data collected during the registration process is solely used for the purpose of creating an account to access and utilize the Food Runners platform. They prioritize the privacy and confidentiality of their customers, ensuring that your information is handled securely and used exclusively for the intended purpose.

A: Our refund policy for orders placed through the Food Runners Service is as follows: After the 20-second grace period, refunds are not possible. If you wish to cancel your order after the grace period and if the order has not been accepted by the restaurant, we advise you to contact the restaurant directly to inquire about the possibility of cancellation and refund. However, if you encounter any concerns or issues with your order, such as receiving incorrect items or experiencing quality problems, we recommend reaching out to the restaurant for assistance. In cases where items are missing from your order, a refund will be issued for the missing items. For further assistance or clarification, please contact the restaurant directly.  To find the restaurant contact information, click on the restaurant you ordered from, and there contact number will be next to the store hours.

**Delivery Charges and Calculation:**

When a customer places an order for delivery, the delivery charges are calculated based on the distance between the delivery location and the pickup location. The delivery fee structure is designed to be fair and transparent, providing customers with a clear understanding of the costs involved. The charges are typically divided into two components:

1. **Base Charge:** The delivery fee starts at $1.99 for the first 2 miles. This initial charge covers the basic cost of initiating the delivery process, including driver availability, vehicle maintenance, and administrative expenses.

2. **Distance-Based Charge:** Beyond the initial 2 miles, an additional fee of $0.50 is added for every 2 miles. This charge increment is designed to account for the increased fuel and time costs associated with longer distances.

**Delivery Charge Changes:**

Changes to delivery charges can occur due to various factors, such as changes in operational costs, fuel prices, or adjustments in service offerings. If there are updates to the delivery fee structure, these changes are typically communicated to customers through various channels, such as the delivery app or website. The goal is to ensure transparency and give customers the opportunity to understand and agree to the new charges before confirming their orders.

**Driver Compensation and Tips:**

All delivery charges collected from customers go directly to the drivers as compensation for their services. This compensation covers the driver's time, effort, fuel, and wear and tear on their vehicles. The delivery charges play a crucial role in ensuring that drivers are adequately compensated for their work, making it a fair and sustainable source of income for them.

While tips are optional, they are encouraged and appreciated by drivers. Tips provide an additional way for customers to show their gratitude for excellent service and dedication. Tips directly contribute to enhancing driver earnings and can significantly impact their overall income.

In summary, the delivery charge structure is designed to reflect the distance-based costs of providing delivery services to customers. Changes in delivery charges are communicated transparently, and these charges are essential for compensating drivers for their efforts. Tips serve as a way to appreciate the hard work of drivers and further support their income.

Subject: Ensuring Safe Deliveries for All - A Friendly Request

Dear Elchin and Susan,

On behalf of the entire Food Runners team, I wanted to take a moment to express our deepest gratitude for the exceptional service we received from Canton Auto Gallery. It is with great pleasure that we extend our heartfelt thanks to both of you, Elchin and Susan, for your outstanding support and professionalism during our recent purchase of two Toyota Prius cars.

From the very beginning, your dedication and commitment to meeting our needs were evident. Elchin, your expertise as a manager truly shined through as you guided us through the car-buying process. Your attention to detail, patience, and extensive knowledge about the Toyota Prius model greatly contributed to our confidence in our decision. We appreciate your willingness to answer all our questions and provide us with the necessary information to make an informed choice.

Susan, your administrative assistance was invaluable to us. Your promptness in responding to our queries, arranging the necessary paperwork, and ensuring a smooth transaction were truly commendable. Your professionalism and efficiency were greatly appreciated throughout the entire process.

Furthermore, we would like to express our sincere gratitude to the knowledgeable mechanics at Canton Auto Gallery. They went above and beyond to ensure that our newly purchased vehicles were in excellent condition. Their dedication and expertise instilled a sense of trust in us, knowing that our cars were in capable hands.

The exceptional service we received from Canton Auto Gallery far exceeded our expectations. Not only did you provide us with the best Toyota Prius cars at a great price, but you also demonstrated a genuine commitment to customer satisfaction. We are confident that these vehicles will serve our organization well as we continue our mission of delivering food.

Once again, we extend our deepest gratitude to Elchin, Susan, and the entire Canton Auto Gallery team for their outstanding support. It is because of professionals like you that businesses like ours can thrive. We will gladly recommend your dealership to others in search of reliable and affordable vehicles.

Thank you for everything you have done for Food Runners.

Warmest regards,

Wilfredo, Miguel & Emily

Food Runners

https://www.cantonautogallery.com/

TORCHLIGHT GRAPHICS LLC

15 North Washington Street, 
Plainville, CT, 06062

Dear Mat Torchia,

I hope this letter finds you well. We wanted to take a moment to express our sincere gratitude for the exceptional work you've done in providing us with custom apparel for our team. Your craftsmanship and dedication have truly made a significant difference, and we couldn't be more thankful for your services.

The custom hats, shirts, and hoodies you created for us are absolutely wonderful. The quality of your work is evident in every stitch, and our team members are delighted with the end products. Your attention to detail is outstanding, and it's clear that you take great pride in ensuring that each item meets the highest standards.

Beyond the exceptional quality of your work, your friendly and accommodating approach has been a real pleasure to work with. Your willingness to collaborate, listen to our needs, and offer your expertise has made the entire process smooth and enjoyable.

We're also pleased to note that your pricing is more than reasonable, providing us with outstanding value for our investment. Your commitment to delivering top-notch products without breaking the bank is truly commendable.

As a result of our fantastic experience, we are enthusiastic about continuing our partnership with TORCHLIGHT GRAPHICS LLC for all our custom apparel needs. Your expertise and dedication make you the ideal choice for any future projects we undertake.

Once again, thank you, Mat, for your outstanding work and your invaluable contribution to outfitting our team in such fantastic apparel. We look forward to many more successful collaborations in the future.

Warm regards,

Food Runners Management 

Subject: Important: Verification Code Update for Food Runners

Dear Valued User,

We hope this message finds you well. We want to inform you that we are currently experiencing technical issues with our text message verification system. As a result, not all verification codes are being successfully sent via text messages.

We apologize for any inconvenience this may have caused you. Your security and access to our services are of utmost importance to us. In light of this situation, we have taken the following steps to ensure your continued access to Food Runners:

1. **Email Verification Code:** Please check your email inbox for the verification code from Food Runners. It should have been sent to the email address associated with your account. If you do not see the email in your inbox, kindly check your spam folder as it might have been redirected there.

2. **Mobile App Verification:** To provide you with a seamless experience, we recommend downloading our official mobile app for iOS or Android devices. You can find the app on the App Store or Google Play Store. Once downloaded, follow the instructions to verify your account directly within the app.

We understand the importance of resolving this matter promptly and are actively working to rectify the technical issues with our text verification system. We assure you that your account's security remains our priority, and we are taking all necessary steps to restore full functionality.

Thank you for your understanding and patience during this time. Should you have any questions or require further assistance, please do not hesitate to reach out to our support team at support@foodrunners.com.

We appreciate your continued trust in Food Runners and look forward to serving you delicious meals while we work to resolve this matter.

Sincerely,

The Food Runners Team