Privacy Policy for Food Runners LLC
Effective Date: 06-01-2023
At Food Runners LLC, we are committed to protecting the privacy and personal information of our restaurants, customers, and drivers. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with the laws of the state of Connecticut. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Information We Collect:
1.1 Information from Restaurants:When restaurants partner with Food Runners LLC, we may collect the following information:
- Contact information, including the name, address, email address, and phone number of the restaurant.
- Operational information related to the restaurant's menu, availability, and delivery preferences.
1.2 Information from Customers: When customers place orders through Food Runners LLC, we may collect the following information:
- Contact information, including the name, address, email address, and phone number of the customer.
- Order details, including food preferences, delivery instructions, and payment information.
1.3 Information from Drivers: When drivers join Food Runners LLC, we may collect the following information:
- Contact information, including the name, address, email address, phone number, and driver's license information.
- Vehicle details, including make, model, license plate number, and insurance information.
- Background check information required to ensure driver safety.
1.4 Device Information: We may collect device information, including unique device identifiers, operating system information, browser type, and IP address. This information helps us improve and optimize our services, troubleshoot technical issues, and enhance the overall user experience.
1.5 Location Information: With your consent, we may collect and process location data from your device. This enables us to provide accurate delivery services, track orders, and optimize our operations. You have the option to enable or disable location services through your device settings or within our mobile application.
2. Use of Information:
2.1 Restaurant Information: We use restaurant information to facilitate the delivery services and manage partnerships effectively.
2.2 Customer Information: We use customer information to process and fulfill orders, communicate order status, and improve our services. This may include contacting customers regarding promotions, offers, or surveys that may be of interest to them. However, customers have the option to opt-out of receiving such communications.
2.3 Driver Information: We use driver information to verify driver eligibility, assign delivery tasks, communicate order details, and facilitate customer support.
2.4 Device and Location Information: We may use device information, including operating system, browser type, and IP address, to analyze user trends, optimize our website and mobile applications, and enhance security. Location information is used to provide accurate and efficient delivery services.
3. Disclosure of Information:
3.1 Non-Disclosure of Personal Information: Food Runners LLC will not disclose any personal information, including finance information, of restaurants, customers, or drivers to third parties unless required by law, authorized by the respective individual, or necessary for the provision of our services.
3.2 Termination and Legal Action: In the event that a driver or merchant restaurant unlawfully discloses any personal information, we will take immediate action. This may include terminating the driver's service agreement and canceling the merchant restaurant's partnership with Food Runners LLC. Additionally, we will fully cooperate with legal authorities and pursue legal action to the fullest extent permitted by law.
3.3 Aggregate and Anonymized Data: We may use aggregate and anonymized data for statistical analysis, marketing, and other business purposes, which does not identify any individual.
3.4 Non-Use and Non-Sale of Information: Food Runners LLC will never use your location or data for purposes other than providing and improving our delivery services. We will not sell, rent, or otherwise disclose your personal information to third parties for marketing or any other purposes without your explicit consent. Your information is treated as confidential and is used solely for the intended purposes outlined in this Privacy Policy.
4. Security: Food Runners LLC implements appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. We regularly review and enhance our security practices to ensure the ongoing protection of your information.
5. Data Retention: We will retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Afterward, we will securely dispose of or anonymize the information.
6. Children's Privacy: Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove the information.
7. Changes to the Privacy Policy: Food Runners LLC reserves the right to modify or update this Privacy Policy at any time. We will notify you of any material changes by posting the revised version on our website or by other means of communication. Your continued use of our services after any such changes constitutes acceptance of the updated Privacy Policy.
8. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@food-runners.com.
9. Consent for Sign-up Methods and Periodic Communication:
9.1 Sign up with Apple: If you choose to sign up for our services using "Sign up with Apple," you agree to the transfer of your information from Apple Inc. to Food Runners LLC for the purpose of creating and managing your account with us. We will handle your information in accordance with this Privacy Policy.
9.2 Sign up with Email: If you choose to sign up for our services using your email, you agree to provide us with your email address and other necessary information for the purpose of creating and managing your account with us. By signing up, you also consent to receive periodic information on discounts, specials, promotions, or other relevant updates from Food Runners LLC. However, you will have the option to unsubscribe from these communications at any time.
9.3 Sign up with Phone Number: If you choose to sign up for our services using your phone number, you agree to provide us with your phone number and other necessary information for the purpose of creating and managing your account with us. By signing up, you also consent to receive periodic information on discounts, specials, promotions, or other relevant updates from Food Runners LLC via SMS or voice calls. However, you will have the option to opt-out of these communications at any time by following the instructions provided in the messages or by contacting us directly.
By using our services, you acknowledge that you have reviewed and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
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